Module 5
Office and Customer Service Protocols
This module reviews the skills that are required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.
Office and Customer Service ProtocolsThis module reviews the skills that are required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.
- Business Meeting Protocol
- Chairing a Meeting
- The Savvy Meeting Participant
- Effective Telephone Use
- How To Correctly Answer Incoming Calls
- Finessing Calls of Complaint
- Your Telephone Voice
- Compliments and Criticism in the Workplace
- Toxic Traits
- Cultured Speech
