Module 5
Office and Customer Service Protocols
This module reviews with your staff members the skills that are required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.
Placing and Receiving Calls
How to Answer Your Telephone
Transferring Calls
Leaving Messages
Putting People on Hold
Participants receive a comprehensive workbook
to use during the presentation and to keep as a reference guide.
Office and Customer Service ProtocolsThis module reviews with your staff members the skills that are required for working effectively within the organization — and ensures that every client feels respected and valued, because a cohesive internal organization is an asset to management and to office personnel.
- Corporate Culture Savvy
- Business Meeting Protocol
- Effective Telephone Skills
Placing and Receiving Calls
How to Answer Your Telephone
Transferring Calls
Leaving Messages
Putting People on Hold
- Handling Customer Complaints
- Compliments and Criticism in the Workplace
- Handling Toxic Traits of Others
Participants receive a comprehensive workbook
to use during the presentation and to keep as a reference guide.
